Frequently Asked Questions

How long does shipping take? Most diaspora brands make you wait weeks for authentic items. We built a system to get your order to you fast, no matter where you live. Here is the exact breakdown:

• Tewahedo Apparel: We eliminate international shipping friction entirely. Your heavyweight apparel is custom-printed at the premium facility closest to your house. Delivery takes 2 to 5 business days for the US, UK, and Canada, and 3 to 10 days for Europe and Australia.

• Sacred Icons & Jewelry: These traditional pieces ship from our specialized hubs. They arrive in 7 to 14 business days for North America and Europe, and 10 to 20 days for the rest of the world. (Note: If you buy a shirt and a cross, they ship separately. We will never hold up your clothing while waiting for jewelry to clear customs. You get everything as fast as physically possible.)

Is the clothing actually high quality? Yes. Most faith-based apparel feels like an afterthought or a cheap souvenir. We refuse to operate that way. We use premium, heavyweight cotton. It drapes heavy, it fits right, and the minimalist Amharic typography is laid down with high-density, crack-resistant ink. You are buying a premium statement of identity.

How do I know what size to get? Our shirts are true to size with a premium, standard fit. If you prefer your streetwear to have a modern, oversized look, simply size up once.

How do I wash it so it lasts? Wash it inside out on cold. Hang it up to dry. If you have to use a dryer, use low heat. Do not iron directly on the Amharic print. Treat it like a premium garment, and it will last like one.

Is your jewelry authentic and safe for my skin? 100%. Our meskel and se’ele adno collections are built without compromise:

• Built to Last: A high-quality copper base with premium gold plating, designed to keep its radiant shine for up to two years with normal wear.

• Skin-Safe: Zero lead, zero nickel, zero cadmium. It will not irritate your skin or lose its dignity over time.

Where do you ship from? We run a highly efficient hybrid model. Our traditional jewelry and icons ship from our international hubs. But our apparel is entirely Global Fulfillment Partner. That means when you order from the UK, your shirt is printed in the UK. Order from the US, it prints in the US. This cuts out the international wait, lowers the cost, and gets the shirt on your back in days, not weeks.

What is your return policy? Because our apparel is custom-made to order, we do not hold dead inventory. That means we cannot accept returns simply for selecting the wrong size. Please check the sizing guide before you buy. Here is our absolute guarantee: If we make a mistake—if the item arrives damaged, misprinted, or it’s the wrong product—we take full responsibility. Email info@beteqidusan.com with a picture within 7 days of delivery, and we will instantly send you a free replacement or a full refund. No hassle. We make it right.

Is my credit card information secure? Absolutely. We run on Shopify’s infrastructure, utilizing military-grade 256-bit SSL encryption. We never see your credit card number, and we never store it. Your data is completely locked down.