Refund and Return Policy
At Bete Qidusan, we consider it a privilege to share our sacred heritage with you. Whether you are ordering a delicate se'ele adno (ሥዕለ አድኅኖ), our traditional jewelry, or our premium heavyweight apparel, we take the utmost care to ensure every piece is securely packaged and delivered to your home in flawless condition.
Damaged, Defective, or Incorrect Items
If your order arrives damaged during transit, features a printing error on our apparel, or if you receive the incorrect item, please contact us within 15 days of delivery. We take full responsibility and are here to make it right.
To initiate a claim, please email us directly at info@beteqidusan.com with:
• Your order number.
• A clear photo of the damaged, misprinted, or incorrect item.
Once the issue is verified by our team, we will immediately arrange either a priority replacement at no extra cost to you, or a full refund. Bete Qidusan covers all costs for defective or incorrect items.
Standard Returns, Exchanges & Sizing
Because our apparel is exclusively custom-crafted to order at our localized fulfillment hubs, and our heritage pieces are thoughtfully curated for international shipping, we do not hold dead inventory.
Therefore, we do not accept returns or exchanges for a change of mind, buyer's remorse, or incorrect size selection.
Please review the product details, high-resolution images, and the specific sizing dimensions carefully on our product pages before placing your order to ensure the perfect fit.
Gifting (Sitota / ስጦታ) & Support
If you are purchasing a sitota (ስጦታ) or have any questions about sizing, fabric weight, or a specific sacred piece before buying, please feel free to contact us at info@beteqidusan.com. We treat every customer like family and will gladly assist you in making the perfect choice.
Refund Processing
Approved refunds will be processed immediately and credited back to your original payment method. Please allow 3–7 business days for the funds to securely appear in your account, depending on your bank or credit card provider's processing times.
Lost Packages
We provide secure tracking for every order and monitor your package's journey. However, if your order is unexpectedly delayed beyond our standard shipping estimates, please contact us. We will work directly with the shipping carrier on your behalf to locate the package or issue a free replacement if the carrier declares it officially lost.
Contact Us
If you need any assistance, please reach out via our Contact Page or email us directly at info@beteqidusan.com. We are deeply committed to ensuring your experience with Bete Qidusan is smooth, transparent, and trustworthy.